Refund policy

At Craftio Living, we take pride in offering handmade Moroccan home decor crafted with care by local artisans. Each piece is unique and made with attention to detail. Your satisfaction is very important to us.

 

🔁 Return Policy

We accept returns within 30 days from the delivery date.

To be eligible for a return:

• The item must be unused, in original condition, and in its original packaging
• The product must not be damaged or altered by the customer

📌 Important:
Customers are responsible for return shipping costs

To initiate a return, please contact us at:
📧 contact@craftioliving.com

💰 Refund Policy

Once we receive and inspect your returned item:

• If approved, your refund will be issued to your original payment method
• Refund processing time: 3–5 business days
• It may take 5–10 business days to appear in your account

📌 Note:

• Original shipping fees are non-refundable
• Return shipping is paid by the customer

🔄 Exchange Policy

We accept exchanges within 30 days of delivery.

• Customers are responsible for return shipping costs
• After we receive the original item, we will process the exchange

📌 In case of defective or damaged items:

• Please contact us within 30 days
• We will review the issue and assist accordingly

❌ Cancellation Policy

• Orders can be canceled before they are shipped
• Once the order has been shipped, it cannot be canceled
• You may still request a return after delivery

⚠️ Additional Information

• We reserve the right to refuse returns that do not meet our policy conditions
• As our products are handmade, slight variations may occur and are not considered defects

📩 Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us:

📧 contact@craftioliving.com or phone number +1 (917)728-1311